Terms and conditions of sale and delivery

Payment options:

On our webshop you can pay with Dankort, Visa/Visa Electron/V Pay, MasterCard/Maestro, JCB, Diners/Discover. 

All major credit cards, gift cards and cash can be used to pay in the café.

Return/exchange policy:

You have the opportunity to cancel your purchase within 14 days.
Deposits are only refunded in special cases and only by agreement with the responsible manager.

Prices:

All prices are incl. 25% VAT. Reservations are made for: price increases, currency changes, force majeure, tax changes, changes in team descriptions and printing errors.

Sign up for classes:

Once you have selected the class you want, go to the checkout. When you have entered your information and are about to enter the payment section, your bank details will only be sent to PBS - we will then receive a transaction number via PBS, which we can use to withdraw the money when the order is processed. Your information is sent encrypted so that no one else can read it except PBS. If your transaction does not go through correctly, you can try again. If this does not work, please contact us by email gigantium@aalborg.dk.

Buying swimming tickets:

Single tickets for Water & Wellness can be purchased in person at the café.

Buying a multi-tour wristband:

Wristbands can be purchased in the café.
"Clips" on multi-tour wristbands are valid for 2 years from the date of purchase.
"Clips" on baby swimming wristbands are valid for 6 months from the date of purchase.

Buying corporate tickets:

The order form can be filled out and sent directly via our website.
Tickets must be picked up at Gigantium when they are ready. It usually takes max. 3 working days from ordering.
Payment is made in cash or via electronic invoice. CPR/CVR must be provided to send an invoice.

Delivery:

All purchased tickets/wristbands must be picked up in the Café in person.
We do not send out the tickets. 

Buying Gift Cards:

Gift cards for Water & Wellness can be purchased in person at the café.

Other inquiries:

GIGANTIUM, Willy Brandts Vej 31, 9220 Aalborg East

CVR no. 29189420

Ean no.: 57 98 00 37 45 770

Tel: 99824600 or by e-mail: gigantium@aalborg.dk

Gigantium is a large and flexible sports and cultural center located in Aalborg. Gigantium is a municipal institution under the administration of Health and Culture, Aalborg Municipality.

Willy Brandts Vej 31
9220 Aalborg East

CVR no. 29189420